Privacy Policy

1. Overview

This Privacy Policy explains how Removalist collects, uses, discloses, and stores personal information when you use our website and quote-matching services.

2. Information We Collect

• Contact details: name, email, phone number.
• Move details: postcodes, move date, property size, and related request data.
• Technical data: IP address, browser type, device information, pages viewed, and timestamps.
• Communication records: support messages and service-related correspondence.

3. How We Use Personal Information

• to match you with suitable removalist providers;
• to send quote-related notifications and service updates;
• to improve platform performance, security, and user experience;
• to comply with legal obligations and resolve disputes.

4. Disclosure of Information

We may disclose personal information to:

• removalist providers in our network to obtain quotes for you;
• service providers that support hosting, analytics, and operations;
• regulators, courts, or authorities where required by law.

5. Cookies and Analytics

We use cookies and similar technologies for functionality, measurement, and performance. You can control cookie settings via your browser, but some features may not function correctly if disabled.

6. Data Retention

We retain personal information for as long as reasonably needed for service delivery, legal compliance, and business operations. Information that is no longer required is deleted or de-identified.

7. Data Security

We implement reasonable technical and organisational safeguards to protect personal information. However, no online system can be guaranteed completely secure.

8. Access and Correction

You may request access to your personal information and ask us to correct inaccurate data. Contact us using the details below.

9. Marketing Preferences

We do not send unsolicited spam. If you receive marketing communications from us, you can unsubscribe using the link provided or contact us directly.

10. International Processing

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

12. Contact

For privacy enquiries or requests, contact privacy@removalist.example.com.au.